Terms & Conditions
The following constitutes a contractual agreement between Travel 11 Inc. hereinafter referred to as Travel 11 or us, and the purchaser of any of our hajj programs, hereinafter referred to as “customer.” Acceptance of such agreement can be accomplished through written signature on the contract or through performance, which is purchase of one of our hajj and umrah packages. By purchasing a hajj package or signing our terms & conditions customer warrants:
1. Reservation / Deposits/ Fees:
Travel 11 Inc. accepts Credit Cards , checks, money orders and cash. Your payment is not deemed made until it is fully paid and received by Travel 11 Inc.
Deposit amount: 50% of the package price per person upon registration for any packages.
Final payment: covering full balance must be paid within 30 days.
Your booking is not confirmed until the deposit is received by Travel 11 Inc. and you receive written confirmation of your booking from Travel 11 Inc. . Please review and verify your booking invoice thoroughly and contact your travel agent or Travel 11 Inc.immediately if your invoice appears to be incorrect or incomplete, as it may not be possible to make changes later. Please be advised that once your visa has been processed, there will be NO refunds available for the package(s) you have purchased. Hajj fees issued by the Kingdom of Saudi Arabia or related to the ritual animal sacrifice are additional to and not included in any package or programs.
2. Cancellation policy:
For any cancellation received by Travel 11 Inc. on or before:
• May 1, 2014: $250 per person cancellation fee.
• July 1, 2014: $1,500.00 per person cancellation fee.
• Aug 1, 2014: no-refund will be made on any reservation.
Cancellation must be received in writing.
3. Warranty Travel 11 Inc. is an Agent provider and cannot be held liable for any and all claims that may arise from its vendors. Vendors include but are not limited to, Hotels, Airlines, Transportation companies, Consulate offices, Embassies, and government service providers in Mina, Arafat and Muzdalifa. Travel 11 Inc. recommends that customers obtain and review the warranties provided by the vendors if any such situation shall arise Situations which Travel 11 Inc. are not liable include but are not limited to:
Cleanliness & upkeep of Hotel Rooms, denial of visa from consulate, delayed flight, Mina & Arafat tent locations and electrical power, Arafat bathroom conditions, Air Conditioning units in Mina, and damaged buses.
Travel 11 Inc. advises all customers to obtain travelers insurance prior to departure for any of our tour packages. Many of the issues that may arise which customer will have no recourse against Travel 11 Inc. may be remedied by purchase of Travelers insurance which is readily available and offered on our website. Situations which may be aided by possession of travelers insurance include but are not limited to: Lost luggage, Medical Expenses, personal expenses and last minute cancellations.
5. Lost Luggage
Travel 11 Inc. is not responsible for any lost or stolen luggage or personal items for the duration any of our packages. It is customer’s responsibility to take care of all personal and valuable items at all times. Travel 11 Inc. recommends customer purchases insurance to protect themselves should such a situation arise. Travel 11 Inc. is not responsible to transport or oversee transportation of customer’s luggage, should Travel 11 Inc. offer to handle luggage during course of trip, customer understands this is an optional service provided and will not hold Travel 11 Inc. responsible for lost or stolen luggage during that time. Travel 11 Inc. does offer insurance up to $300 per luggage piece per traveler, those interested in such a policy must pay $10 prior to departure. Policy only applies to luggage lost during transfers between hotels, luggage lost by airline or hotels are not covered.
6. Safety & Health
Customer understands that Tour packages are often held in developing and undeveloped countries, due to this there are many unknown and inherent risks associated with embarking on journeys of this nature. Customer acknowledges that Travel 11 Inc. cannot be held responsible for any damages resulting from any acts including but not limited to: negligence of Vendor, political unrest and forces of nature. Furthermore, Travel 11 Inc., or any of Travel 11 staff, are not qualified to provide medical assistance should the need arise. Travel 11 Inc. will take all reasonable efforts to assist any and all injured customers. However, customers will not hold Travel 11 Inc. responsible for inability to treat or care for customer. In addition Travel 11 Inc. is not responsible for delays in arrival of medical personnel. Customer understands that many of our tour packages involve long and exhausting walks. Particularly our hajj packages, can take an exhausting physical toll on any and all customers regardless of physical condition. Customers with prior physical conditions are required to make disclosure to Travel 11 Inc. staff prior to departure. Travel 11 Inc. will do it’s best to accommodate customers with health conditions, however by purchasing a package from Travel 11 Inc. , customer warrants that they are able to complete and participate in all aspects of said package. Should customer be unable to participate in any aspects of our tour packages, it is customer’s responsibility to find a companion to assist them.
7. Governing law & General Information
This Agreement shall be governed and construed and interpreted in accordance with the laws of the state of New York and in accordance with New York’ choice of law principles. Customer agrees to be subject first to neutral party mediation followed by arbitration under the ABA, if necessary, and then seek remedy in formal trial proceedings. Customer understands that they must file any and all claims against Travel 11 Inc. within one year of completion of hajj. Customer voluntarily agrees to waive any right to punitive damages.
This agreement contains the entire agreement of the parties and supersedes all prior or contemporaneous negotiations, correspondence, understandings and agreements between the parties, regarding the subject matter of this Agreement This Agreement may be amended by Travel 11 Inc. or authorized and staff. Travel 11 Inc. advises customer to periodically check our website to make sure they have the most up to date version prior to departure. If any of these conditions are invalid or unenforceable, it will be struck out and the remaining terms will remain in force. If Travel 11 Inc. fails to act in relation to a breach by you or others of these Terms & Conditions, this does not waive our right to act with respect to subsequent or similar breaches. This agreement may be executed in counterparts, all of which taken together shall constitute one agreement binding on all parties, not withstanding that all the parties are not signatories to the original or the same counterpart. Each party shall become bound by the Agreement immediately upon affixing his or its signature hereto, independently of this signature of any other party